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Box not syncing with SSO login

My uni has a box subscription for students which is accessible via the SSO. Box got linked but is not able to sync files.
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The first step is to look at the beorg log to get more information about why files are not syncing. See for a description of how to do this.

Once you've taken a look at the log and nothing pops out as being wrong in your setup please raise a ticket and paste the relevant parts of the log so I can take a look.

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